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Terms & Conditions (T&C)

Terms & Conditions /

§1. Promoter event organizer

"HIGHPOINTS COMMUNICATIONS GMBH" ("We") organize the "Vienna New Year's Gala" in Vienna City Hall - Festival hall, Friedrich Schmid Platz in 1010 Vienna in cooperation with the Wiener Rathauskeller (Caterer)  and handles the ticket sales exclusively. The present terms and conditions regulate the details of the contractual relationships in connection with the purchase of tickets for this event on our website between you as a buyer and us as a seller You are informed about us as a business as follows:


Highpoints Communications GmbH, Address: Mahlerstrasse 5/1/41, 1010 Vienna Tel.: +43 (0)1 713 13 33 Email: Commercial register number: 207996b Commercial register court: Commercial Court Vienna / UID number: ATU 517 41101


§2. Conclusion of contract, binding effect:

Your order for admission tickets to this event is only an offer to conclude a contract. This offer is binding for you as soon as you click on the “Buy tickets” button on our website. Before you press this button, which triggers the binding contract offer, you will be given the opportunity to correct any typographical errors in the offer during the ordering process. We only accept your offer to conclude a contract when we send an order confirmation together with the order invoice as an attachment to the e-mail address you specified during the ordering process.


§3. Event; changes; Prices:

The information about the content of the respective event or the services provided there, as they are made on our website, reflect the actual content or the services actually provided according to the planning status valid at the time these documents were created. This is not binding. Operational, minor changes are permitted and do not entitle the contract to be terminated or claims to be asserted, provided these changes do not fundamentally change the character of the event compared to the announcements (in particular: deteriorate) and are reasonable for you as a customer.

We will inform you about any such changes by e-mail to the e-mail address you provided during the ordering process. The product prices stated on the order form on our website are always the total price and already include the statutory value-added tax. All prices are given in EURO.


§4. Effectiveness of the contract, order confirmation:

Your order becomes legally effective with our order confirmation (see above) and obliges you to pay the ticket price. Cancellations are regulated as follows:


Until 15.11.2023: without any costs

Until 01.12.2023: 50% cancellation charges

From 01.12.2023: a cancellation is not possible, the entire ticket charges are to be paid.


You must check the order confirmation immediately upon receipt. Recognizable deviations from the order must be reported to us immediately (if possible in writing (also: e-mail, fax) for reasons of proof). If you show this ticket - voucher at check-in, you are entitled to enter the event.

It is pointed out that the ticket voucher may not be duplicated and that we assume no liability in the event of loss after delivery. The purchased tickets may not be resold without our consent. If you provided an e-mail address when ordering, the order confirmation is deemed to have been received upon delivery to this address. It is your responsibility to set or check any spam filters you use, etc., so that your ticket voucher can be delivered unhindered.


§5. Right of withdrawal according to the Distance and External Business Act (FAGG) :

According to Article 18 Paragraph 1 Z10 FAGG, the right of withdrawal or revocation does not apply to services that are provided in connection with leisure activities, provided that a specific point in time or period of time is contractually provided for the fulfillment of the contract by the entrepreneur and therefore cannot be used for this contract. There is therefore no such right of cancellation for the present contract between you as the buyer and us as the seller. Your right within the terms of cancellation according to § 2 are not affected.


§6. Appropriate clothing; Proper Conduct:

Access to the event will only be granted to those who are appropriately dressed. We have the right to refuse access to the event to persons who behave inappropriately or to exclude them from further participation in the event. In these cases there is no entitlement to reimbursement of the ticket price.


§7. Liability:

We are liable for personal injury caused by us and for property damage in the event of intent or gross negligence on our part or persons attributable to us. Liability on our part in the event of slight negligence is excluded, unless this fault relates to one of our main contractual obligations. In the event that the event is cancelled, the ticket price will be refunded. However, there is no further liability on our part, especially not for frustrated travel expenses; however, this does not apply if this cancellation was caused by gross negligence or intent on our part.


§8. Payment; Credit card payment conditions:

Payment is by credit card (Visa or MasterCard/Eurocard). All transactions are encrypted according to the latest SSL 128-bit standards. This protocol encrypts the order information and protects the data received from access by third parties. Your credit card will be debited immediately after the order confirmation has been sent. The actual payment processing is not carried out by us, but by a specialized and licensed service provider (Stripe Technology Europe, Limited , Registered number: 0599050. Registered office: 25/28 North Wall Quay, Dublin 1, D01H104)  in cooperation with the respective credit card providers. All data provided by the customer in the course of the payment process (especially credit card data) are transmitted directly to this service provider or the respective credit card company.


§9. Data protection:

We store and electronically process the personal data you provide to us during the purchase process. The data is treated in accordance with the Data Protection Act.


§10. Contract language:

The languages ​​available for the conclusion of the contract are German and English.


§11. place of performance/place of jurisdiction; Legal Notice:

Austrian law (to the exclusion of its international reference standards and the UN Sales Convention) applies. Place of performance is Vienna. Place of jurisdiction for all business relationships with entrepreneurs and consumers i.S. of the Consumer Protection Act without domicile or habitual abode in one of the contracting states of the European Economic Area (EEA), or who move their domicile and habitual abode to a state outside the EEA after conclusion of the contract, is the competent court for Vienna, Inner City.

As a customer, are you a consumer within the meaning of the Consumer Protection Act with residence/habitual residence within the European Union or a contracting state of the EEA, the place of jurisdiction is the court responsible for your residence/habitual residence. You can also bring legal action against us at the aforementioned court.


It is pointed out that there is a statutory warranty right in accordance with §§922ff ABGB with regard to the tickets purchased.

In collaboration with Wiener Rathauskeller · Organisation by Highpoints Communications GmbH

Mahlerstraße 5/1/41 · A-1010 Vienna

T +43 / 1 / 713 13 33

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